W1 Portable Desktop Air Cooler | Mist Cooling, 6Hr Battery, Touchscreen

Order Processing

Orders are normally prepared for dispatch within 1–2 business days. During peak periods or product launches, processing may take slightly longer.

Estimated Delivery

Delivery times vary depending on your destination, local carrier and stock availability. The estimated delivery window will be shown at checkout where available.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Pre-orders and Backorders

If an item is temporarily out of stock, the product page will indicate that it is available on backorder. Your order will be dispatched once stock becomes available.

Please note: Delivery estimates are not guaranteed and may be affected by customs processing, local holidays or carrier delays.

Comfort designed around real life

ENERGYBOOST products are selected for practical, everyday cooling in homes, bedrooms, home offices and personal spaces.

Purposeful product design

We focus on features that make daily use simpler, including adjustable airflow, convenient controls, removable water tanks and easy room-to-room movement.

Clear product information

We aim to explain what each product does, how it works and what conditions may affect its performance.

Support when you need it

Our customer support team is available to help with product questions, delivery enquiries and after-sales assistance.

Secure online shopping

Payments are processed through established payment providers, with local currency options available where supported.

Portable Air Cooler is designed to provide refreshing, water-assisted airflow close to where you spend your time.

Water-assisted airflow

Use the water tank or supplied ice packs to support a cooler, more refreshing airflow experience.

Flexible airflow settings

Choose from three fan speeds and adjust the front louvers to direct airflow where it is needed.

Convenient control

Use the remote control or top control panel to adjust settings without interrupting your routine.

Room-to-room mobility

Caster wheels make it easier to move the unit between your living room, bedroom, dining area or home office.

Simple daily maintenance

The removable water tank and visible water-level window make refilling and routine care easier.

Cooling performance varies according to room size, ventilation, ambient temperature and humidity. The W2 is designed for personal and local comfort and is not a replacement for compressor-based air conditioning.

We want every ENERGYBOOST customer to understand what they are purchasing and to feel supported throughout the ordering process.

Accurate product presentation

We aim to provide clear product images, specifications and usage information without overstating product performance.

Product support

If you experience a product issue, contact our customer service team with your order number and supporting photos or videos where applicable.

Responsible after-sales service

Eligible returns, refunds or replacements are handled in accordance with our published Returns Policy and applicable consumer law.

Continuous improvement

We review customer feedback to improve our product information, service processes and future product selection.

For assistance, please contact us through the details shown on our Contact or Returns Policy page.

For customers in the European Union: your statutory rights, including the applicable right of withdrawal and legal guarantee for defective goods, are not affected by this commercial return policy.

We accept eligible return requests submitted within 60 days of delivery, subject to the conditions set out in our Returns Policy.

Before returning an item

Please contact our customer support team before sending any product back. We will provide return instructions and confirm the applicable return address.

Returned products should include:

• 
  The original product
  
• 
  All accessories and components
  
• 
  Original packaging where reasonably possible
  
• 
  Your order number and proof of purchase
  

For damaged, defective or incorrectly supplied products, we may request photographs or videos to help assess the issue.

Return shipping costs depend on the reason for the return and the terms stated in our Returns Policy. Please review the full policy before submitting your request.

This return policy is provided in addition to any statutory consumer rights that apply in your country.